Frequently Asked Questions
Are masks still required?
Yes, please. As we are a medical facility with many at-risk patients, we kindly request you keep your mask on and covering your mouth, nose and chin at all times. Staff and physicians will also continue wearing our masks.
How do I become a patient?
Unfortunately, none of our doctors are accepting patients at this time.
Where can I park?
There is free parking along the side of the building (entrance off of Sutton Drive), as well as any of the spots labelled "V" for visitor in the underground parking. The "Permit Required" signs only apply to overnight parking. Please do not park at the school across the street, thank you.
Why are you asking for my birthday?
Apart from your OHIP number, this is the most efficient way to pull up the correct patient's chart. We have patients with similar names, as well as patients with variations in their names between how it is spelled on their OHIP card (and how our database logs and searches for patients) versus how they use and give their name on a day-to-day basis.
My doctor gave me a requisition for lab work, now what?
Once you have the requisition for lab work, you can take the form to a local lab. At this time, we are unable to offer in-clinic lab work.
The clinic is supposed to be open at 9 am, why is nobody answering the phone lines?
While we are the clinic, between 9-10:30 am is when we are most often in the exam rooms performing blood draws for patients who need to be fasting. We try to answer as many calls as possible, but if we are in with a patient, we cannot leave halfway through to answer the phone.
Please leave one voicemail with your name, date of birth, phone number that we can best reach you at, and the reason for calling- voicemails are regularly checked and will get back to you within one BUSINESS day.
If you do not leave a voicemail, or if the message does not include patient and contact information , WE DO NOT KNOW TO CALL YOU BACK. Our phone systems do not log this information.
We can also be reached through the contact form in this website or by email at firstname.lastname@example.org
If it is an emergency, please call 9-1-1 or head straight to the nearest Emergency Room.
Where is the clinic located?
We are on the ground level of the red & grey condo building at the corner of Dundas Street and Sutton Drive in Burlington. The office entrance is facing onto Sutton Drive, across from John William Bosch Public School.
How do I get a copy of my test results?
After your have discussed the results with your doctor, we will be happy to provide either an e-copy or hard copy of your report. The doctor must speak with you before the report is shared.
If you completed the tests at our clinic, our samples are processed by Dynacare. Dynacare has online results available for patients with a subscription account.