Frequently Asked Questions 

Are masks still required?

Yes, please.  As we are a medical facility with lots of at-risk patients, we kindly request you keep your mask on and covering your mouth, nose and chin at all times.  Staff and physicians will also continue wearing our masks.

How do I become a patient?

Dr Bashagha is accepting new patients in the Halton region (Burlington, Oakville & Waterdown) without a current healthcare provider.

Please email us at or use the Book Appointment form to request a New Patient Form.  If you do not have access to a computer, we can arrange for a pick up of a hard copy.

Once we have received back the completed form, we will arrange for a phone Meet & Greet appointment with Dr Bashagha.  This is about a 10-20 minute conversation with the doctor to go over your medical history, any concerns you may have, and to just meet the doctor and make sure they are a good fit for you and you for him.

If you decide to stay on with our practice following the Meet & Greet, it is just a matter of having your records transferred over from your previous family doctor's office.

Where can I park?

There is free parking along the side of the building (entrance off of Sutton Drive), as well as any of the spots labelled "V" for visitor in the underground parking.  The "Permit Required" signs only apply to overnight parking.  Please do not park at the school across the street, thank you.

Why are you asking for my birthday?

Apart from your OHIP number, this is the most efficient way to pull up the correct patient's chart.  We have patients with similar names, as well as patients with variations in their names between how it is spelled on their OHIP card (and how our database logs and searches for patients) versus how they use and give their name on a day-to-day basis.

My doctor gave me a requisition for lab work, now what?

Once you have the requisition for lab work, you can take the form to a local lab, or contact our clinic to book an appointment to have the tests completed.  Lab procedures are by appointment only in order to ensure there is a qualified phlebotomist  in the clinic for your appointment and that all tests on your requisition can be completed at our location.

Please note, there MUST be a valid requisition for blood draws or any other lab tests.

The clinic is supposed to be open at 9 am, why is nobody answering the phone lines?

While we are the clinic, between 9-10:30 am is when we are most often in the exam rooms performing blood draws for patients who need to be fasting.  We try to answer as many calls as possible, but if we are in with a patient, we cannot leave halfway through to answer the phone. 

Please leave one voicemail with your name, date of birth, phone number that we can best reach you at, and the reason for calling- we check the voicemails every few hours and will get back to you as soon as possible.  

If it is an emergency, please call 9-1-1 or head straight to the nearest Emergency Room.

Where is the clinic located?

We are on the ground level of the red & grey condo building at the corner of Dundas Street and Sutton Drive in Burlington.  The office entrance is facing onto Sutton Drive, across from John William Bosch Public School.

How do I get a copy of my test results?

After your have discussed the results with your doctor, we will be happy to provide either an e-copy or hard copy of your report.  The doctor must speak with you before the report is shared.

If you completed the tests at our clinic, our samples are processed by Dynacare.  Dynacare has online results available for patients with a subscription account.